Privacy Policy
Last updated: 30 March 2026
1. Who We Are
ClientSpring is operated by Build Beyond Ltd, a company registered in England and Wales. We are the data controller responsible for your personal data.
DetailInformationBusiness nameBuild Beyond LtdTrading asClientSpringWebsiteclientspring.aiContact email[email protected]
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the email address above.
2. What Data We Collect
We collect and process the following categories of personal data:
Data you provide directly
Name and email address (when you purchase or create an account)
Billing information and payment details (processed securely by our third-party payment provider)
Business name, website URL, and details about your services (when you use ClientSpring to generate marketing assets)
Any information you provide when contacting us via email or support channels
Data collected automatically
IP address
Browser type and version
Device type and operating system
Pages visited, time on page, and referring URLs
Data collected via cookies and similar tracking technologies (see Section 8)
3. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. The bases we rely on are:
Lawful BasisHow We Use ItContractTo fulfil your purchase, deliver our products and services, and manage your account. Processing is necessary for the performance of the contract between you and Build Beyond Ltd.Legitimate interestsTo improve our website and services, understand how customers use our products, prevent fraud, and ensure the security of our systems. We have assessed that these interests do not override your rights and freedoms.ConsentTo send you marketing and promotional communications. You may withdraw your consent at any time by clicking the unsubscribe link in any email or by contacting us.Legal obligationTo comply with applicable laws, regulations, and legal processes, including tax and accounting requirements.
4. How We Use Your Data
We use the personal data we collect for the following purposes:
Processing your order and providing access to ClientSpring and any additional products or services you have purchased
Delivering your marketing assets through the ClientSpring platform
Sending transactional emails, including order confirmations, access credentials, and account updates
Sending marketing communications where you have opted in or where we have a legitimate interest to do so (with an easy opt-out in every message)
Providing customer support and responding to your enquiries
Improving and developing our website, products, and services
Detecting and preventing fraud or unauthorised use of our services
Complying with legal and regulatory obligations
5. Who We Share Your Data With
We do not sell your personal data. We may share your data with the following categories of third parties, only to the extent necessary to operate our business and deliver our services:
Payment processors: To process transactions securely. Your payment card details are handled directly by our payment provider and are not stored on our servers.
Email service providers: To deliver transactional and marketing emails on our behalf.
Hosting and infrastructure providers: To host our website and platform securely.
Analytics providers: To help us understand how our website is used and improve our services.
Advertising platforms: Where you have consented, we may share limited data (such as email address) with advertising platforms for the purpose of delivering relevant advertisements or measuring ad performance.
Professional advisers: Including accountants, auditors, and legal advisers where necessary.
Law enforcement or regulatory bodies: Where we are required to do so by law or in response to a valid legal request.
All third-party service providers are required to process your data in accordance with applicable data protection law and only for the purposes we specify.
6. International Data Transfers
Some of our third-party service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place as required by the UK GDPR. These may include transferring data to countries that have received a UK adequacy decision, or using standard contractual clauses approved by the Information Commissioner's Office (ICO).
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law. As a general guide:
Account and purchase data: Retained for the duration of your account and for up to 6 years after your last purchase, in line with HMRC record-keeping requirements.
Marketing data: Retained until you withdraw your consent or unsubscribe, after which we will suppress your details to ensure we do not contact you again.
Website analytics data: Retained in anonymised or aggregated form for up to 26 months.
Support correspondence: Retained for up to 2 years after the enquiry is resolved.
When your data is no longer required, we will securely delete or anonymise it.
8. Cookie Policy
Our website uses cookies and similar tracking technologies to provide you with a better experience, analyse how our website is used, and support our advertising efforts. This section explains what cookies we use, why we use them, and how you can control them.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the website owner. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period or until you delete them (persistent cookies).
Strictly necessary cookies
These cookies are essential for the website to function and cannot be disabled. They enable core functionality such as page navigation, secure access to your account, and processing your purchase. Without these cookies, the website cannot operate properly.
Cookie / TechnologyProviderPurposeDurationSession cookiesClientSpringMaintain your logged-in state and keep your session active as you navigate the siteSessionCSRF tokenClientSpringProtect against cross-site request forgery attacks when submitting formsSessionCookie consentClientSpringRemember your cookie consent preferences so you are not asked repeatedly1 yearCheckout / cart cookiesPayment processorMaintain your order information during the checkout process and ensure payment is processed securelySessionCloudflare (__cf_bm)CloudflareBot management and security protection to distinguish legitimate visitors from automated traffic30 minutes
Analytics cookies
These cookies help us understand how visitors use our website, which pages are most popular, and where visitors encounter errors. This information helps us improve the website and your experience. The data collected is aggregated and anonymous where possible.
Cookie / TechnologyProviderPurposeDuration_gaGoogle AnalyticsAssigns a unique identifier to distinguish individual visitors and track website usage across sessions2 years_ga_*Google AnalyticsMaintains session state and tracks how you navigate through the website during a visit2 years_gidGoogle AnalyticsIdentifies unique visitors within a 24-hour window to help us understand daily traffic patterns24 hours_gatGoogle AnalyticsLimits the rate of data collection requests to manage server load on high-traffic pages1 minute
Lawful basis: We rely on your consent to set analytics cookies. You can withdraw your consent at any time (see "How to manage cookies" below).
Marketing and advertising cookies
These cookies are used to track visitors across websites and to deliver advertisements that are relevant to you. They also help us measure the effectiveness of our advertising campaigns and understand which ads lead to purchases. We use the following advertising technologies:
Cookie / TechnologyProviderPurposeDurationMeta Pixel (_fbp)Meta (Facebook / Instagram)Tracks visits to our website from Facebook and Instagram ads, measures ad conversions, and builds audiences for retargeting. Helps us understand which ads drive purchases and optimise our ad spend.3 monthsMeta advanced matchingMeta (Facebook / Instagram)Matches hashed customer information (such as email address) with Facebook accounts to improve ad targeting and conversion tracking accuracy3 months_fbcMeta (Facebook / Instagram)Stores the click identifier when a visitor arrives at the website from a Facebook ad, allowing us to attribute purchases to specific campaigns3 monthsGoogle Ads (conversion tracking)GoogleTracks actions taken on our website after clicking a Google ad, such as purchases or sign-ups, to measure campaign effectiveness90 daysGoogle Ads (remarketing)GoogleEnables us to show relevant ads to people who have previously visited our website as they browse other sites in the Google Display Network540 days_gcl_auGoogle AdsStores a unique conversion linker identifier to associate website visits with Google Ads clicks90 days
Lawful basis: We rely on your consent to set marketing and advertising cookies. You can withdraw your consent at any time (see "How to manage cookies" below).
Functional cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings within the ClientSpring platform.
Cookie / TechnologyProviderPurposeDurationUser preferencesClientSpringRemember your settings and preferences within the platform, such as selected options or form inputs1 yearGoHighLevel sessionGoHighLevelMaintains your session within the ClientSpring platform (powered by GoHighLevel) and ensures a seamless experience across pagesSession
Third-party pixels and tags
In addition to cookies, we may use pixel tags (also known as web beacons or tracking pixels) in our emails and on our website. These are small, transparent images that allow us to record whether an email has been opened and which links have been clicked, helping us measure the effectiveness of our communications and improve our content.
How to manage cookies
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the footer of our website.
You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our website and your ability to use some features. Below are links to cookie management instructions for common browsers:
To opt out of interest-based advertising more broadly, you can visit the following services:
Digital Advertising Alliance (DAA) opt-out
Your Online Choices (European Interactive Digital Advertising Alliance)
Updates to this Cookie Policy
We may update the cookies we use from time to time. Any changes will be reflected in this section with a revised "Last updated" date at the top of this Privacy Policy. We encourage you to check this page periodically.
9. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete personal data.
Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restrict processing: You can ask us to suspend the processing of your personal data in certain circumstances.
Right to data portability: You can request that we transfer your personal data to you or a third party in a structured, commonly used, machine-readable format.
Right to object: You can object to the processing of your personal data where we are relying on legitimate interests as our lawful basis.
Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law. There is no fee for making a request in most circumstances.
10. Marketing Communications
Where you have given us consent, or where we have a legitimate interest to do so, we may send you marketing emails about our products and services. You can opt out at any time by clicking the unsubscribe link in any marketing email, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional emails relating to your purchases and account.
11. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit, secure access controls, and regular review of our security practices.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
15. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO,